Chattogram Maa-O-Shishu Hospital is committed to protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website or services.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal information such as name, phone number, email address, and address
• Appointment-related information submitted through online forms
• General usage data such as browser type, IP address, and pages visited
• Any other information voluntarily provided through contact or inquiry forms

We do not intentionally collect sensitive personal data unless it is required for providing healthcare-related services.

2. How We Use Your Information

The information we collect is used to:

• Process appointment requests and patient inquiries
• Provide hospital services and respond to communication
• Improve our website, services, and patient experience
• Send important notifications related to hospital services
• Comply with legal, regulatory, or administrative requirements

We use personal information only for legitimate hospital operations and patient care purposes.

3. Confidentiality of Medical Information

All medical and health-related information is handled with strict confidentiality. Access to patient information is limited to authorized healthcare professionals and staff only, in accordance with applicable laws and ethical standards.

4. Data Protection and Security

We implement appropriate administrative, technical, and physical security measures to protect personal information from unauthorized access, loss, misuse, or disclosure. While we strive to safeguard your data, no method of transmission over the internet is entirely secure.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve functionality. Cookies do not collect personally identifiable medical information. You may choose to disable cookies through your browser settings.

6. Sharing of Information

We do not sell, trade, or rent personal information to third parties. Information may be shared only:

• With authorized hospital departments for service delivery
• When required by law or government authorities
• With trusted service providers who assist in website or system operations, under confidentiality obligations

7. External Links

Our website may contain links to external websites for informational purposes. We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review their privacy policies separately.

8. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Inquire about how your data is used

Requests can be made through the hospital’s official contact channels.

9. Changes to This Policy

Chattogram Maa-O-Shishu Hospital reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the hospital’s official communication channels.